What Homeowners Should Expect When Their Lawn Care Company Gets Bought Out

When a local, family-owned lawn care company gets bought out by a large national or private equity-backed group, it can bring about significant changes that homeowners should be aware of. These acquisitions often lead to shifts in pricing, service quality, and communication. The difference between locally-owned companies and corporate models becomes apparent, especially when it comes to customer relationships, technician consistency, and responsiveness. Homeowners should be vigilant and inquire about any changes in ownership to ensure they continue to receive the level of service they expect. It's important to remember that locally owned companies like Herbi-Systems, which has been serving the Memphis, TN, area for over 40 years, remain committed to customer-focused service and maintaining local roots.

Changes That Often Come With Acquisitions of Local Lawn Care Companies

Private equity has gained traction in the lawn and landscape industry over recent years, so when a local, family-owned company gets bought out, homeowners need to be prepared for potential changes. One of the most noticeable changes is often in pricing. While this may initially lead to lower prices and more opportunities for discounts, the trade-off is cutting costs with products and training for technicians. This leads to another change homeowners may notice: the quality of service.

Corporate acquisitions may lead to a shift in priorities, with a focus on profit margins rather than personalized service. Homeowners might experience a decline in the quality of work, as the emphasis may shift from customer satisfaction to meeting corporate targets. Customized programs tailored to the unique needs of each lawn may also be exchanged for more standardized ones, potentially fueling a decline in overall health over time.

Communication can become more challenging as well. From slower response times to less personalized communication, homeowners may find it difficult to get in touch with someone who understands their specific needs and concerns.

The Differences Between Locally-Owned Lawn Care Companies vs Corporate Models

Customer relationships, technician consistency, and responsiveness with locally-owned lawn care companies compared to corporate models are significantly different. Locally-owned companies are deeply rooted in the community and often have a personal connection with their clients. Not only does this build trust, but it can also provide peace of mind knowing individual needs are being met. However, customer relationships can shift when these companies are bought out by private equity.

Additionally, technician consistency is another area that can shift. Instead of a single technician who knows the ins and outs of individual lawns, homeowners may see a different face with each visit. While this isn't inherently bad, it can take away the personalization of the service and individual attention. Similarly, responsiveness can go from quick addressing of any issues or concerns to a slower, more challenging process for homeowners.

What should homeowners look out for or ask about if their lawn care provider changes ownership?

If your lawn care provider changes ownership, it's crucial to stay informed and proactive. Homeowners should inquire about any changes in ownership and how it might affect the services they receive. Ask about pricing changes, service guarantees, and any alterations to the terms of your contract.

It's also a good idea to check for reviews and feedback from other customers who have experienced the transition. This can give you valuable insights into how the new ownership is handling the business and whether it aligns with your expectations. Ultimately, staying vigilant and informed will help you decide whether to continue with your current lawn care provider or explore other options that better meet your needs.

Herbi-Systems has been locally-owned and customer-focused for 40 years!

At Herbi-Systems, we take pride in being a locally-owned and customer-focused lawn care company. We have remained independent and committed to serving our community for 40 years. Our dedication to personalized service, reliable communication, and high-quality results allows us to achieve the best possible outcome for your property.

We understand the unique needs of our local clients and strive to provide top-notch lawn care, tree and shrub, and irrigation services that exceed expectations. When you choose Herbi-Systems, you can trust that you're working with a company that values its customers and is deeply committed to maintaining its local roots.

Get Started With Any of Our Lawn Care Services by Calling Us Today

If you're looking for a locally-owned company to handle your lawn care needs, turn to our team here at Herbi-Systems! Whether you need lawn care to cultivate a lush, healthy turf, tree and shrub services to keep your plants in great shape, irrigation solutions that keep your system functioning at 100%, or all the above, you can rely on us to deliver personalized attention and results that meet your satisfaction.

We proudly serve homeowners, business owners, and HOAs in Memphis, Collierville, Germantown, TN, and nearby cities. Get started with any of our services by calling us at (901) 382-5296 today!